Your privacy is sacred to us. This policy explains how Faith Harbor™ Marketing collects, uses, and protects your information with the highest standards of care.
Last updated: April 8, 2026
Effective date: April 8, 2026
At Faith Harbor™ Marketing, we understand that churches, ministries, and Christian businesses handle sensitive information including prayer requests, pastoral care data, and personal member information. We are committed to protecting this information with the highest standards of security and privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. We are committed to transparency and giving you control over your data while providing exceptional service to advance God's kingdom.
By using Faith Harbor™ Marketing, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns, please contact our privacy team at privacy@faithharbormarketing.com.
When you create an account, we collect your name, email address, phone number, organization name, and billing information. For church accounts, this may include pastoral credentials and ministry information.
You may upload contact lists containing names, email addresses, phone numbers, and other information about your members, customers, or prospects. This data remains under your control at all times.
We automatically collect information about how you use our platform, including pages visited, features used, email campaign performance, and system interactions for analytics and improvement purposes.
We understand the sensitive nature of prayer requests and pastoral care information. This data is encrypted at rest and in transit, with access limited to authorized personnel only.
We use your information to provide Faith Harbor™ Marketing services, including CRM functionality, email/SMS campaigns, analytics, and customer support.
We may contact you about your account, service updates, security alerts, and promotional offers (which you can opt out of at any time).
We analyze usage patterns to improve our platform, develop new features, and ensure optimal performance for faith-based organizations.
We may use information to comply with legal obligations, resolve disputes, and enforce our terms of service.
We never sell, rent, or trade your personal information or contact data to third parties. Your ministry and business data is sacred to us.
We may share data with trusted service providers (hosting, payment processing, email delivery) who are contractually bound to protect your information and use it only for specified purposes.
We may disclose information if required by law, court order, or to protect the rights, property, or safety of Faith Harbor™ Marketing, our users, or others.
In the event of a merger, acquisition, or sale of assets, user information may be transferred, but the new entity will be bound by this privacy policy.
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Prayer requests and sensitive ministry data receive additional encryption layers.
We implement strict access controls, multi-factor authentication, and regular security audits. Only authorized personnel can access user data, and all access is logged.
Our platform is hosted on enterprise-grade infrastructure with 24/7 monitoring, intrusion detection, and automated backup systems.
We conduct regular security assessments, penetration testing, and compliance audits to ensure the highest level of data protection.
You can access, download, and export all your data at any time through your account dashboard or by contacting our support team.
You can update your personal information and contact data directly through the platform or by contacting support for assistance.
You can delete your account and all associated data at any time. We will permanently remove your information within 30 days, except where required by law.
You can opt out of marketing communications, analytics tracking, and non-essential data processing while maintaining core service functionality.
We use necessary cookies for authentication, security, and core platform functionality. These cannot be disabled without affecting service operation.
We use analytics cookies to understand platform usage and improve user experience. You can opt out of these through your account settings.
We may use marketing cookies to personalize content and advertisements. These are optional and require your explicit consent.
We limit third-party tracking and provide clear opt-out mechanisms for all non-essential tracking technologies.
Your data is primarily stored in secure data centers within the United States, with backup systems in Canada and the European Union.
When data is transferred internationally, we use appropriate safeguards including Standard Contractual Clauses and adequacy decisions.
For European users, we comply with GDPR requirements including lawful basis for processing, data subject rights, and privacy by design principles.
Faith Harbor™ Marketing is not intended for children under 13. We do not knowingly collect personal information from children under 13.
For youth ministry contacts, we require parental consent and implement additional privacy protections in accordance with COPPA requirements.
Parents can request access to, correction of, or deletion of their child's information by contacting our privacy team.
privacy@faithharbormarketing.com
Response within 24 hours
1-800-FAITH-HM
Monday-Friday 9AM-6PM EST
Faith Harbor™ Marketing, LLC
123 Ministry Lane, Suite 456
Nashville, TN 37203
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by email and by posting the updated policy on our website. Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated policy.
Faith Harbor™ is a trademark of Faith Harbor LLC. All rights reserved.